{"id":8672,"date":"2016-08-22T11:11:44","date_gmt":"2016-08-22T20:11:44","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T15:00:00","slug":"","status":"publish","type":"post","link":"http:\/\/w3devlabs.net\/wp\/?p=8672","title":{"rendered":"[\uc815\ubcf4\ud1b5\uc2e0\uc6a9\uc5b4] \ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5"},"content":{"rendered":"<p><h1>IVR (Interactive Voice Response)  &#8211;  \ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5<\/h1>\n<\/p>\n<p>IVR\uc740 \uc74c\uc131\uc804\ud654 \uc785\ub825\uacfc \ud130\uce58\ud1a4 \uc804\ud654\uae30\uc758 \ub2e8\ucd94\ub97c \uc120\ud0dd\uc801\uc73c\ub85c \ub204\ub974\ub294 \uac83\ub4e4\uc758 \uc870\ud569\uc744 \ubc1b\uc544\ub4e4\uc5ec\uc11c, \uc74c\uc131, \ud329\uc2a4, \ucf5c\ubc31, \uc804\uc790\uc6b0\ud3b8, \uae30\ud0c0 \ub9e4\uccb4\uc758 \ud615\ud0dc\ub85c \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc774\ub2e4. IVR\uc740 \ub300\uccb4\ub85c \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uc561\uc138\uc2a4\ub97c \ud3ec\ud568\ud558\ub294 \ub300\uaddc\ubaa8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uc77c\ubd80\uc774\ub2e4. IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\ub294 \ubcf4\ud3b8\uc801\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uac83\ub4e4\uc774 \ud3ec\ud568\ub41c\ub2e4. \uc740\ud589 \ubc0f \uc8fc\uc2dd \uacc4\uc88c \uc794\uace0 \uc870\ud68c, \ub610\ub294 \uc774\uccb4 \uc5ec\ub860 \uc870\uc0ac\ub97c \ud3ec\ud568\ud55c \uac01\uc885 \uc870\uc0ac \ucf5c\uc13c\ud130\uc758 \ud1b5\ud654 \uc804\ub2ec \ub2e8\uc21c\ud55c \uc8fc\ubb38\uc785\ub825 \uac70\ub798 \uc120\ud0dd\uc801\uc778 \uc815\ubcf4 \uc870\ud68c (\uc601\ud654 \uc0c1\uc601\uc77c\uc815 \ub4f1) IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \uc801\uc808\ud55c \uc0c1\ud669, \ud0a4\ud328\ub4dc \uc2e0\ud638 \ub17c\ub9ac, \uc801\uc808\ud55c \ub370\uc774\ud130\uc5d0\uc758 \uc561\uc138\uc2a4 \ub4f1\uc744 \uc704\ud574 \ubbf8\ub9ac \ub179\uc74c\ub41c \uc74c\uc131 \uc751\ub2f5\uacfc, \uadf8\ub9ac\uace0 \uc5b4\uca4c\uba74 \ub098\uc911\uc5d0 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc74c\uc131\uc744 \ub179\uc74c\ud558\ub294 \ub2a5\ub825 \ub4f1\uc744 \uc81c\uacf5\ud55c\ub2e4. IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ub4e4\uc740 CTI\ub97c \uc0ac\uc6a9\ud558\uc5ec, \uc1a1\ud654\uc790\uac00 \uc6d0\ud558\ub294 \ub370\uc774\ud130\ub97c \ub514\uc2a4\ud50c\ub808\uc774\ub97c \ud1b5\ud574 \ubcfc \uc218 \uc788\ub294 \ub2f4\ub2f9 \uc9c1\uc6d0\uc5d0\uac8c \ud1b5\ud654\ub97c \ub118\uaca8\uc904 \uc218\ub3c4 \uc788\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IVR (Interactive Voice Response) &#8211; \ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5 IVR\uc740 \uc74c\uc131\uc804\ud654 \uc785\ub825\uacfc \ud130\uce58\ud1a4 \uc804\ud654\uae30\uc758 \ub2e8\ucd94\ub97c \uc120\ud0dd\uc801\uc73c\ub85c \ub204\ub974\ub294 \uac83\ub4e4\uc758 \uc870\ud569\uc744 \ubc1b\uc544\ub4e4\uc5ec\uc11c, \uc74c\uc131, \ud329\uc2a4, \ucf5c\ubc31, \uc804\uc790\uc6b0\ud3b8, \uae30\ud0c0 \ub9e4\uccb4\uc758 \ud615\ud0dc\ub85c \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc774\ub2e4. IVR\uc740 \ub300\uccb4\ub85c \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uc561\uc138\uc2a4\ub97c \ud3ec\ud568\ud558\ub294 \ub300\uaddc\ubaa8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uc77c\ubd80\uc774\ub2e4. IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\ub294 \ubcf4\ud3b8\uc801\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uac83\ub4e4\uc774 \ud3ec\ud568\ub41c\ub2e4. \uc740\ud589 \ubc0f \uc8fc\uc2dd \uacc4\uc88c \uc794\uace0 \uc870\ud68c, \ub610\ub294 \uc774\uccb4 \uc5ec\ub860 \uc870\uc0ac\ub97c &hellip; <\/p>\n<p class=\"link-more\"><a href=\"http:\/\/w3devlabs.net\/wp\/?p=8672\" class=\"more-link\">\ub354 \ubcf4\uae30<span class=\"screen-reader-text\"> &#8220;[\uc815\ubcf4\ud1b5\uc2e0\uc6a9\uc5b4] \ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[5922],"tags":[5921],"class_list":["post-8672","post","type-post","status-publish","format-standard","hentry","category-5922","tag-5921","entry"],"_links":{"self":[{"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=\/wp\/v2\/posts\/8672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8672"}],"version-history":[{"count":0,"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=\/wp\/v2\/posts\/8672\/revisions"}],"wp:attachment":[{"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8672"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/w3devlabs.net\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}